The Bookstore's Return Policy

Do you know the Bookstore’s Return Policy?

It can be a bit puzzling and varies by time period, product, and whether you bought it online versus in the store. To clarify, here is the policy – straight from the bookstore’s website.

Returns and Exchanges at Alexandria Campus Bookstore:
We will gladly accept returns/exchanges for online textbook purchases at the bookstore. Make sure you have your customer invoice/receipt when returning or exchanging your textbooks.

Returns and exchanges made in your on-campus bookstore must adhere to the same timeframes as returns or exchanges processed through the mail.

TEXTBOOKS
A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.

- With proof of a schedule change and original receipt, a full refund will be
   given in your original form of payment during the first 30 days of classes.
- No refunds on unwrapped loose leaf books or activated eBooks.
- Textbooks must be in original condition.
- No refunds or exchanges without original receipt.


GENERAL READING BOOKS, SOFTWARE, AUDIO, VIDEO & SMALL ELECTRONICS
A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt.

- Opened software, audio books, DVDs, CDs, music, and small electronics may
   not be returned. They can be exchanged for the same item if defective.
- Merchandise must be in original condition.
- No refunds or exchanges without original receipt.


ALL OTHER MERCHANDISE
A full refund will be given in your original form of payment with original receipt.

- Without a receipt, a store credit will be issued at the current selling price.
- Cash back on merchandise credits or gift cards will not exceed $1.
- No refunds on gift cards, prepaid cards, phone cards, newspapers, or
  magazines.
- Merchandise must be in original condition.


Returns and Exchange Process by Mail :
Textbook returns must be postmarked during the first week of classes. Your return or exchange should include a completed Return/Exchange Form and proof of schedule change, if applicable.

The Return/Exchange Form is included as part of your original shipment. If you do not have the Return/Exchange Form, submit the following information with your return/exchange:

- Name
- Address
- Email Address
- Phone Number
- Order # (if available)

*Send returns/exchanges to the store. Send returns/exchanges via prepaid shipping. The bookstore will not accept returns/exchanges via COD. We are not responsible for lost return/exchange packages. Therefore, we highly recommend that you insure any mailed returns/exchanges. The credit for your return will be applied to the form of payment used to make the purchase. Allow up to two credit card billing cycles for the credit to appear on your statement.