Looking for help at ELI but don’t know who to call? The contact information referenced below will serve as your guide to support and assistance at ELI:
If you have questions about Orientation and how to get connected at NOVA, please reach out to the ELI First Year Experience Team: elilearn@nvcc.edu or 703-323-3510)
· New Student Orientation
· SDV Courses for new students
· Social Networking Activities
· Virtual Student Union
ELI Course Specialists can assist you with the concerns referenced below. To connect with a course specialist: elicoursespecialists@nvcc.edu or 703-323-3347
- Troubleshoots Blackboard issues
- Handles most general issues
- Processes proctor requests for ELI exams
- Clarifies critical course dates, policies, and NOVA resources
- Maintains a list of faculty office hours
Need help registering for a class? ELI Registration Specialists are here to help. To contact the Registration Team: elireg@nvcc.edu or 703-323-3368
- Handles student registration issues, audit requests, etc.
- Handles force-adding of students (with instructor permission)
ELI Counselors can assist with areas referenced below and more. To contact a member of the Counseling Team: elicounselors@nvcc.edu or 703-323-2425
- Helps ELI students with course selection, transfer plans, etc.
- Conducts student webinars (e.g., strategies for success in online courses)
- Provides support for students who are struggling in their distance-learning courses
- Answers questions on accommodations for students with disabilities and the official accommodations form
- Supports military and veteran students with navigating the NOVA system
- Connects students to appropriate resources and services
ELI Student Success Coaches are here to promote student academic success! They answer questions/concerns and also connect students to resources that will promote academic success. Promote your success and contact the Team at: elisuccess@nvcc.edu or 703-764-5076
- Connect students to resources and services
- Answer questions regarding courses, communicating with instructors, time management, getting connected at NOVA and more.
- Remind students of deadlines, policies, and provide tips for success
- Clarify critical course dates, policies, and NOVA resources
- Collaborate with ELI Counselors to provide support for students who need assistance in their distance-learning courses
IT Help Desk will answer your IT questions. Contact them for your IT needs: eliitsupport@nvcc.edu or 703-764-5051
- Activate email accounts
- Reset passwords
- Assist students who are having trouble using Blackboard
- Creates and maintains eNova accounts
Need assistance finding a reference or book or locating resources for your research paper? The ELI Library Team Service is here to help: elilearnELI-Library@nvcc.edu or 703-764-5083
- Assists students with utilizing library resources and finding useful resources and materials
- Serves as an embedded librarian in ELI courses
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