Friday, January 3, 2014

Who to Contact at ELI

Looking for help at ELI but don’t know who to call?  The contact information referenced below will serve as your guide to support and assistance at ELI:
If you have questions about Orientation and how to get connected at NOVA, please reach out to the ELI First Year Experience Team: or 703-323-3510)
·       New Student Orientation
·       SDV Courses for new students
·       Social Networking Activities
·       Virtual Student Union
ELI Course Specialists can assist you with the concerns referenced below. To connect with a course specialist: or 703-323-3347
  • Troubleshoots Blackboard issues
  • Handles most general issues
  • Processes proctor requests for ELI exams
  • Clarifies critical course dates, policies, and NOVA resources
  • Maintains a list of faculty office hours 
Need help registering for a class?  ELI Registration Specialists are here to help.  To contact the Registration Team: or 703-323-3368
  • Handles student registration issues, audit requests, etc.
  • Handles force-adding of students (with instructor permission)
ELI Counselors can assist with areas referenced below and more. To contact a member of the Counseling Team: or 703-323-2425
  • Helps ELI students with course selection, transfer plans, etc.
  • Conducts student webinars (e.g., strategies for success in online courses)
  • Provides support for students who are struggling in their distance-learning courses
  • Answers questions on accommodations for students with disabilities and the official accommodations form
  • Supports military and veteran students with navigating the NOVA system
  • Connects students to appropriate resources and services
ELI Student Success Coaches are here to promote student academic success!  They answer questions/concerns and also connect students to resources that will promote academic success. Promote your success and contact the Team at: or 703-764-5076
  • Connect students to resources and services
  • Answer questions regarding courses, communicating with instructors, time management, getting connected at NOVA and more.
  • Remind students of deadlines, policies, and provide tips for success
  • Clarify critical course dates, policies, and NOVA resources
  • Collaborate with ELI Counselors to provide support for students who need assistance in their distance-learning courses
IT Help Desk will answer your IT questions. Contact them for your IT needs: or 703-764-5051
  • Activate email accounts
  • Reset passwords
  • Assist students who are having trouble using Blackboard
  • Creates and maintains eNova accounts
Need assistance finding a reference or book or locating resources for your research paper? The ELI Library Team Service is here to help: or 703-764-5083
  • Assists students with utilizing library resources and finding useful resources and materials
  • Serves as an embedded librarian in ELI courses

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